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NOTICE
Public Advisory On Scam Calls From ICA
ICA is aware that members of the public have received calls from the number “+65 6812 5555” that is similar to our SafeTravel Enquiries Helpline. The callers claimed to be officers from government agencies. They accused the recipients of either spreading fake news related to COVID-19 or breaking COVID-19 rules, further saying that a report would be made against them or they had to pay a penalty.
ICA would like to clarify that such calls were not made by officers from ICA or any other government agencies. ICA does not call members of the public to request money in any form over the phone. Members of the public are advised to take precautions when they receive such calls. For details, visit this page.
Entry Approvals and Availability of Entry Dates
New entry approvals have been reduced until further notice for short term visitors and long term pass holders with travel history to higher-risk countries/regions. If you are unable to select an entry date in the SafeTravel application portal, please defer your travel plans until the situation has stabilised.
Work Pass in-principle approval (IPA) holders who are unable to enter Singapore will have their IPA validities extended. The Ministry of Manpower (MOM) will share more details on this later on. In the meantime, for IPAs that are expiring soon, you can request for an extension.
Enquiries on How to Enter Singapore
As our Contact Centre is experiencing a high volume of enquiries, we strongly encourage you to use our self-help tool at the Travelling to Singapore page first to determine what Safe Travel Lane you should use to enter Singapore, and read about the corresponding requirements under that lane.
Enquiries on Application Status
If you have already applied for entry into Singapore under any of the following lanes, you should check your application status using the links below.
| Safe Travel Lane | Check application status |
|---|---|
| Air Travel Pass | Click here |
| Periodic Commuting Arrangement | Click here |
| Reciprocal Green Lane | |
| Singaporean Citizen/Permanent Resident Familial Ties Lane | |
| Student’s Pass Holder Lane | Click here |
| Vaccinated Travel Lane (Air) | Click here |
| Vaccinated Travel Lane (Land) | Click here |
| Work Pass Holder General Lane | If you applied for entry via the SafeTravel Portal, please check here. If you applied with MOM, please write to MOM directly. |
Contact Points
If the information on the SafeTravel website does not address your queries regarding entering or departing Singapore, or if you are encountering technical issues with the SafeTravel application portals, you may wish to either:
- Call our SafeTravel Enquiries Helpline at 6812 5555 for assistance; or
- Write to us using our SafeTravel Enquiry form below.
SafeTravel Enquiry Form
If the form below does not load or scroll properly on your mobile device, you can try opening it in a separate window here. If that still does not work, please ensure that your web browser and operating system are updated to the latest version.