Contact Us
Before contacting us for assistance, please ensure you have already referred to the latest travel information and processes on the following pages that may be relevant to you: Entries into Singapore, Transits through Singapore, or Departures from Singapore.
For queries that are not covered in this website or FAQ, refer to table below for assistance:
Assistance Channel | Query/Assistance Type |
---|---|
SafeTravel Enquiry Helpline:
+65 68125555* * Regular call charges apply |
Operating Hours: 8.30am to 11.59pm daily (including weekends and public holidays), Singapore Time. Please use the SafeTravel Enquiry Form to contact us outside these hours. |
SafeTravel Enquiry Form (Click Here) |
|
Application Status Check Portal (Click Here) |
For checks on status of applications/submissions via the SafeTravel Portal for the following eServices only:
Note: Travellers who had applied to the Ministry of Education (MOE) or Ministry of Manpower (MOM) or other government agencies for entry approvals should seek assistance directly from those agencies instead. |