Advisory on Scam Calls Impersonating Government Officials
ICA has received reports of calls made using the number “+65 6812 5555” by callers claiming to be government officials. This number is similar to the SafeTravel Enquiry Helpline. Recipients of these calls have reported being accused of committing various COVID-19 related offence, e.g. spreading fake news or breaking COVID-19 rules, and asked to pay a penalty or risk having further reports made against them.
ICA does not request for payments in any form over the phone, or solicit for personal and credit card details. If you suspect you have received a scam call, please contact the Police hotline at 1800-255-0000.
The SafeTravel website is designed to provide prospective travellers with the latest information and tools to plan their journey to and from Singapore. Readers who have landed on this page without browsing the rest of this website should begin their journey from the SafeTravel Home Page.
You can find the following forms of commonly requested support on this page:
- Latest Travel Notices and Answers to Top FAQ
- Application Status Checker
- SafeTravel Office Helpline Number and Enquiry Form
1) Latest Travel Notices and Answers to Top FAQ
If you have already applied for entry into Singapore under any of the following lanes, you should check your application status using the links below.
|Vaccinated Travel Lane (VTL) Tests and Protocols for a Positive Antigen Rapid Test (ART)
Travellers arriving in Singapore before 23 Jan 2022, 2359h, via VTL (Air) or (Land) will be subject to an on-arrival test, unsupervised self-administered antigen Rapid Test (ART) on Days 2, 4, 5 and 6 with submission of results online, and supervised ART on Days 3 and 7 from their arrival.
Travellers arriving in Singapore from 23 Jan 2022, 2359h, via VTL (Air) or (Land) will perform an on-arrival test, and self-administered ART from Day 2 to 7 of their arrival.
Travelers who test positive on their ART do not need to undergo a confirmatory PCR test. However, they must self-isolate for 72 hours and take an ART at the end of the period. Self-isolation ends if the traveller tests negative on their ART. Otherwise, take another ART 24 hours later. Visit https://covid.gov.sg/travellers for more details on recovery protocols for travellers.
|Travel for recently-recovered travellers
Travellers who are fully vaccinated and able to produce credible proof of having contracted COVID-19 between 7 and 90 days before departure for Singapore will be waived of all testing and Stay-Home Notice requirements. Refer to the Vaccinated-Recovered Protocol for details.
Non-fully vaccinated travellers who produce credible proof of having contracted COVID-19 between 14 and 90 days before departure for Singapore will be exempted from their pre-departure tests. No appeal is required.
This self-check tool can help advise if you qualify for any pre-departure test or border measure exemptions resulting from your vaccinated or recovered status. Except for Singapore Citizens and PRs, entry approval under your respective Safe Travel Lane is still required.
|End of Stay-Home Notice (SHN) and exit from SHN accommodation
A Stay-Home Notice (SHN) takes effect immediately on the day of its issuance and travellers must remain in their SHN accommodation for the period specified in the notice. An SHN ends after the traveller receives a negative exit COVID-19 Polymerase Chain Reaction Test ("exit PCR test"), or completes the specified SHN period, whichever is later. See illustration below, and use the SHN end date calculator here.
Travellers Y and Z were issued a 7-day SHN on 1 January 2022. Their 7-day SHN period will stretch from 1 to 8 January 2022. Both travellers have gone for their exit PCR test.
- Traveller Y received his negative exit PCR test result on 7 January 2022, but can only leave his SHN accommodation on 8 January 2022.
- Traveller Z only received her negative exit PCR test result on 9 January 2022 (day after 7-day SHN was supposed to end). Traveller Z can only leave SHN accommodation on 9 January 2022.
|Errors uploading QR codes to VTL application portal
Click Here for solutions to common QR Code upload errors. Some common mistakes reported include:
- Uploading domestic vaccination certificate instead of international vaccination certificate issued in India or Thailand
- For vaccination certificates with one QR code per dose, uploading multiple QR codes in one file instead of uploading one QR Code per file.
|No entry dates available in Application Portal
There is no limit on the number of Vaccinated Travel Passes issued daily, and each pass is valid for a specific period from the chosen entry date.
If you are unable to select an entry date for all other Safe Travel Lanes, you may consider applying for entry on another day or defer your travels.
Travelers can also check the common FAQs for other frequently asked questions and use the self-help tool for determining which Safe Travel Lanes to use to enter Singapore.
2) Application Status Checker
You can use the STO Application Status Checker below to check for the status of your entry approval application if you have previously applied using the Safe Travel Portal. However, you will not be able to retrieve your entry approval letters from this checker. All entry approval letters would have been sent to you via email upon completion of your application. If you did not receive the approval letter, you can write to the Safe Travel Office for assistance.
For reference, the list of lanes/passes covered by the checker tool are the following:
- Air Travel Pass
- Familial Ties Lane
- Periodic Commuting Arrangement
- Reciprocal Green Lane
- Student's Pass Holder Lane
- Vaccinated Travel Lane (Air)
- Vaccinated Travel Lane (Land)
- Work Pass Holder General Lane*
*Please contact MOM for assistance if an entry application was made directly with MOM.
3) SafeTravel Office Helpline and Query Form
You can contact the SafeTravel Office for assistance you have application issues or are unable to find the relevant information on the SafeTravel website (including common FAQs and notices above).
To assist you better, please refer to the table below for the most appropriate support channel.
||Query/Assistance Request Type
|Call SafeTravel Enquiry Helpline Number:
+65 6812 5555*
(* Regular call charges apply)
- COVID-19 Test Scheduling Issues
- Assistance during Stay-Home Notice (SHN)
- Clarification on Lane-specific Entry Requirements
|SafeTravel Enquiry Form with supporting documents
- Refund or fee waiver requests
- Entry Appeals for Death and Critical Illness Emergency Visit Lane
- Technical issues during application submission, e.g. Vaccination QR Code rejection
- Submission of proof of vaccination as part of the Vaccinated Travel Pass (Air) application for travellers arriving from the United States
- Stay-Home Notice Dedicated Facility (SDF) special request
- Difficulties getting a COVID-19 test before departure