Frequently Asked Questions on RGL
RESIDENTS IN COUNTERPART COUNTRIES/REGIONS
The following FAQs apply to persons who are residents in countries/regions that have established RGL arrangements with Singapore seeking single-entry, short-term essential business and official visit into Singapore:
| Country/Region | NOTE |
|---|---|
| Brunei Darussalam | Travellers travelling from Brunei Darussalam and Mainland China may alternatively visit Singapore via the Air Travel Pass. |
| Mainland China (Chongqing, Guangdong, Jiangsu, Shanghai, Tianjin and Zhejiang) | |
| Germany | New applications have been suspended for these countries/regions.
Click below for the press releases regarding Singapore's RGL suspension for: |
| Japan | |
| Malaysia | |
| Republic of Korea |
Click on the links below to jump to the sections relevant to you:
B) RGL Application Process for Application Sponsors
- Visa Application and Visit Pass Extension
- Mandatory Pre-Departure to Singapore Preparation
- COVID-19 Test on Arrival in Singapore
- Public Health Safeguards in Singapore
- Return to Countries/Regions of Departure
A) General Queries
1. What is a SafeTravel Pass under the RGL arrangement for travel to Singapore?
The SafeTravel Pass issued under the RGL arrangement is a non-transferrable single-entry travel document. It allows a traveller to seek short-term essential business and official visit into Singapore within a stipulated week (0000 hours Monday to 2359 hours Sundays), where he/she can remain in Singapore for the duration stipulated in the visit pass issued at the immigration counters of Singapore.
2. Is there a limit to the number of times I can apply for a SafeTravel Pass under the RGL arrangement?
There is no limit to the number of times a traveller can be sponsored for a SafeTravel Pass under the RGL arrangement. However, as each SafeTravel pass is only valid for single-entry into Singapore, each new entry will require a fresh application by the sponsor. While there is no cap on the number of times a traveller can be sponsored for entry under the RGL, there may be penalties in repeated cases of non-utilisation (i.e. no show).
3. I intend to visit Singapore, but I do not qualify for RGL. Is there another SafeTravel Pass that I apply for entry into Singapore?
You can check here for the available SafeTravel lanes to visit Singapore. Prospective travellers cannot apply for the SafeTravel Pass-RGL themselves; all RGL applications must be submitted by a company or government agency in Singapore via this link.
4. I was recently diagnosed with COVID-19 but am scheduled to travel to Singapore. Can I still visit Singapore?
In general, travellers who are unwell should seek for immediate medical attention and defer their travels. Travellers diagnosed with COVID-19 less than 21 days before the scheduled date of arrival in Singapore will not be permitted travel to Singapore; airlines will deny such travellers from boarding.
5. I was approved to travel to Singapore under the RGL. Can I transit through a second country to get to Singapore? What should my travel route look like?
RGL travellers are only allowed to travel to Singapore via a non-stop flight from selected airports (below) in the counterpart countries/regions; transits through other countries are prohibited.
| Country | Entry/Exit Point (Airport(s)) |
|---|---|
| Japan |
|
| Republic of Korea |
|
For RGL travellers entering Singapore by land, entry is only permitted via the Causeway and Second Link. Such travellers may drive into Singapore using their personal vehicle (including Malaysia-registered vehicles), subject to LTA’s prevailing regulations and fees stated on the One Motoring website here.
B) RGL Application Process for Application Sponsors
6. Under the RGL arrangement, what documents are accepted as proof of residency?
| RGL Travellers From | Acceptable Proof of Residency |
|---|---|
| Brunei Darussalam | Bruneian citizens:
Non-Bruneian citizens who are resident in Brunei, any of the following:
|
| Germany | German nationals:
Foreign residents in Germany, any of the following:
|
| Mainland China | Chinese citizens:
Foreign residents in China:
|
| Japan | Japanese citizens:
Foreign residents in Japan:
|
| Malaysia | Malaysian citizens:
Foreign residents in Malaysia:
|
| Republic of Korea | Korean citizens:
Foreign residents in the Republic of Korea:
|
7. What is the application window and processing time for the SafeTravel Pass application under the RGL arrangement?
The application for the SafeTravel Pass is open for a period of two to five weeks before the week of the traveller’s planned departure to Singapore. As applications can take up to seven days (excluding the day of application) to process, any application submitted less than eight days from the planned date of entry will not be accepted.
Application sponsors should apply for the SafeTravel Pass-RGL as soon as practicable. Sponsors should take into consideration the time involved forapplication and visa processing (if required), as well as the mandatory pre-departure COVID-19 Polymerase Chain Reaction test (“PCR test”) before departure for Singapore. That aside, application sponsors should note that the hosting company or government agency must submit a copy of the traveller’s 14-day controlled itinerary at least a day before the travellers’ arrival in Singapore.
8. How will I be notified of the outcome of the SafeTravel Pass application?
The applicant sponsor will be notified of the outcome of the SafeTravel Pass application via the email provided in the application.
Sponsors may also enquire about the application status here using the traveller’s identification details and intended date of arrival in Singapore.
9. I noticed a mistake in the application that I had submitted. What should I do to address the error?
Amendments cannot be made once an application is submitted . Application sponsors should therefore ensure that all application details are accurate at the point of submission.
10. What should I do if there are changes in the 14-day controlled itinerary submitted?
As a condition for entry into Singapore, travellers approved under the RGL arrangement must adhere to the controlled itinerary submitted. Failure to do so can result in the immediate revocation of the SafeTravel Pass and termination of the visit pass. Application sponsors should therefore ensure that the controlled itinerary submitted is accurate. Should there be any changes in the itinerary, application sponsors can submit the webform at https://go.gov.sg/sto-enquiry with the approved SafeTravel Pass reference and revised controlled itinerary.
11. Why was my application rejected?
Safe Travel Pass applications may be rejected for one or more of the following reasons:
- Inadequate justifications for reason of travel
- Non-compliant 14-day controlled itinerary
- Invalid proof of residency
- Insufficient quota for the intended week of entry
C) For RGL Travellers
Visa Applications and Visit Pass Extensions
12. How do I know if I need a visa to visit Singapore? If I need a visa, how can I apply for one?
Travellers should check here on whether a visa is required for their entry into Singapore.
Travellers from visa-exempted countries do not need to apply for a visa. However, travellers who that require a visa to enter Singapore, can apply for a visa through the Singapore overseas missions, authorised visa agents, a local contact or company at least four working days before departure to Singapore; the granting of visas will depend on the merits of each application. Click here to apply.
13. How do I extend my visit pass/stay in Singapore, if necessary?
Requests to extend the visit pass/stay in Singapore must be made at least seven days before the expiry of the visit pass. An application for extension can be only be submitted online using ICA’s e-Service, and the granting of extension will depend on the merits of each application. ICA no longer accepts over the counter extension requests.
Mandatory Pre-Departure to Singapore Preparation
14. What pre-departure requirements must I comply with before entering Singapore?
Three days before the travellers’ scheduled entry into Singapore, the application sponsor must submit the following:
- Pre-trip health and travel history declarations and accommodation details electronically via the SG Arrival Card; and
- Traveller’s certificate of negative test result for COVID-19 (taken within 72 hours before departure at authorised testing facilities), and latest 14-day controlled itinerary in Singapore here.
15. What documents do I need show to the airline during boarding and at Singapore’s immigration checkpoint?
RGL travellers entering Singapore via air and land transport must produce the following documents:
- A valid SafeTravel Pass approval letter (the date of entry to Singapore must fall within the period of entry stated in the letter).
- A valid visa to enter Singapore (for visa-required passport holders who are short-term visitors to Singapore).
- A valid certificate of negative result for a COVID-19 PCR test taken within 72 hours before departure for Singapore (the certificate must be issued by an authorised COVID-19 testing facility designated by the government of the country/region the traveller is departing from). The certificate should also be in English or accompanied with an English translation.It should also contain the (i) Traveller’s name, Date of Birth or Passport number (per passport used to travel to Singapore); and (ii) Date and result of the PCR test.
- Proof of return transportation arrangements to depart from Singapore (e.g. air, train and bus return ticket). Travellers arriving by air who do not produce a return air ticket during pre-boarding checks may be refused boarding.
- A mobile device with the TraceTogether app already downloaded or proof of rental of TraceTogether- compatible device in Singapore.
Traveller who does not have any of the above may be refuse boarding by the airline. For traveller who do not have mobile devices that can download the TraceTogether app, please refer to Question 25.
COVID-19 Test on Arrival in Singapore
16. What COVID-19 tests am I required to take upon arrival in Singapore? Where will the tests be administered, and what are the available payment modes?
All RGL travellers are required to take a COVID-19 PCR test. Travellers entering Singapore by air are encouraged to pre-register and pre-pay for the PCR test, while travellers entering Singapore via land will pay on the day of arrival. Click here for more information on the tests and corresponding cost.
In general, travellers should, upon arrival, identify themselves as travellers of the RGL scheme to an airport or checkpoint officer. Upon confirmation of their RGL approved status, travellers will be brought to the swabbing station within Changi Airport, Seletar Airport, Woodlands or Tuas Checkpoints in Singapore for the test.
17. What happens if I test positive for COVID-19 in Singapore? Do I have to pay for my COVID-19 medical bills?
Travellers who test positive for COVID-19 will be given medical attention/treatment immediately. The cost of the relevant medical treatments will be borne in full by the travellers. As such travellers are required be insured for any COVID-19 related medical treatment before travelling to Singapore. Click here for more information on this requirement.
Singapore Citizens and PRs may access Government subsidies and MediShield Life/Integrated Shield Plan to help pay for their bills. Long-Term Pass Holders may tap on their usual financing arrangements, such as private insurance, where applicable.
Public Health Safeguards in Singapore
18. What health measures will I be subjected to upon arrival in Singapore?
Travellers should refer to the relevant Terms & Conditions, for details on the health measures that they must observe upon arrival in Singapore. Travellers can click here to view the Terms and Conditions.
In general, RGL travellers must take a COVID-19 PCR Test upon arrival in Singapore. After undergoing the test, the RGL travellers will commute directly from the immigration checkpoint to the declared self-sourced (non-residential) accommodation through a dedicated vehicle in the form of private transportation, taxi, or private hire car pre-arranged by the host. The use of public transportation is not allowed. RGL travellers must remain in their accommodation until a negative COVID-19 PCR test result is conveyed (within 48 hours). Travellers and application sponsors should note that the declared accommodation during the first 14 days of stay in Singapore must be a non-residential address. Any cost incurred, e.g. post-arrival PCR test in Singapore and stay in the declared accommodation, will be borne by the traveller. Failure to comply with any of these requirements may result in the immediate revocation of the Safe Travel Pass.
Travellers can leave their accommodation only if they are tested negative for COVID-19 in Singapore. All travellers are required to adhere strictly to the controlled itinerary submitted; access to common facilities/amenities in the declared accommodation, which is beyond the scope of his/her declared business activities in Singapore, is prohibited. Travellers are also prohibited from taking public transportation during their stay in Singapore and can only commute using private hire cars/taxis or cohorted company transport that the host company/government agency may arrange.
Travellers should take their temperature twice daily and report their health status to the host company/government agency. During their stay in Singapore, travellers must adhere to prevailing public health requirements, which includes the use of the TraceTogether mobile application and SafeEntry.
19. What is the TraceTogether app? Does the Singapore Government track my movements via the app?
The TraceTogether app supports nationwide efforts to combat COVID-19 by enabling community-driven contact tracing. It facilitates the contact tracing process by exchanging Bluetooth signals with nearby phones running the same app. Together with other digital contact tracing tools, TraceTogether’s Bluetooth proximity data has helped to reduce average contact tracing time from 4 days to less than 1.5 days.
The Bluetooth proximity data collected is stored locally in the user’s phone. If the user test positive for COviD-19, the Singapore Ministry of Health will approach the user to upload their Bluetooth proximity data for contact tracing purposes. TraceTogether app does not collect or track your GPS location data. You may read more about our Privacy Safeguards.
The app works best on phones with Android version 5.1 and above, as well as phones with iOS version 10 and above. More information on the app can be found here.
20. Must every travellers download the TraceTogether app?
Yes. All travellers to Singapore must download the TraceTogether app prior to departing for Singapore.
21. After downloading the TraceTogether app, how do I activate it?
After downloading the TraceTogether app, you need to follow the instructions that appear when you launch the app. You will need to verify your mobile number with an SMS One-Time Password and register your profile on the app with the same identification number, nationality and date of birth as those shown in the passport that you are using to enter Singapore.
Please ensure that your TraceTogether App is updated to the latest version. If you are using v2.6 and above, you will see the Holding Screen after you have registered your profile. You must click on the ‘ACTIVATE APP’ button on the Holding Screen immediately after you have cleared arrival immigration in Singapore. Follow the instructions until you reach the Home Screen.
| Holding Screen | Home Screen |
|---|---|
 |
 |
For more information, please refer to the TraceTogether website.
If you require assistance on how to download and activate the TraceTogether app, please email support@tracetogether.gov.sg.
22. I have downloaded the TraceTogether app, but I cannot activate the app. What should I do?
Please check that your app has been updated to the latest version.
You can activate your app only after clearing Singapore immigration. There might be a short lag after clearing immigration before you can activate the app.
If you still are unable to activate your app after immigration clearance, it could be because you did not register your profile with the same identification number, nationality and date of birth as those shown in the passport that you have used to enter Singapore. Follow the instructions to be navigated back to the Holding Screen.
You can edit your passport details by clicking the ‘edit’ button on the Holding Screen, as indicated below.
If you still face issues, please email support@tracetogether.gov.sg with your query and details of the issue you are facing, or call the support helpline at +65 6973 6511 during operating hours.
23. If I change my mobile device on SIM card when I arrive in Singapore, do I need to download the TraceTogether app again?
If you change your mobile device, you are required to download the TraceTogether app again on your new mobile device and activate it by following the instructions that appear when you launch the app. You must also retain your previous mobile device with the TraceTogether app up to 21 days after departure from Singapore. This is because the TraceTogether app data stored in your previous mobile device also needs to be retained for that duration, as set out in the RGL Terms and Condition 1(e)(ii).
If you change your SIM card but are still using the same mobile device, you will not need to download the TraceTogether app again.
Please ensure that you keep your mobile device’s Bluetooth function turned on so that the TraceTogether app remains activated throughout your stay in Singapore.
24. What happens if travellers do not have mobile devices to download the TraceTogether app?
All travellers must have a mobile device to download the TraceTogether app. They are responsible for ensuring that their mobile devices are compatible with the TraceTogether app. The TraceTogether App can be downloaded from the iOS Play Store and Google Play Store and Huawei App Gallery.
Travellers, with mobile devices that are unable to download the TraceTogether app, can rent a compatible mobile device from the Changi Recommends website here prior to departing for Singapore. They must have an electronic or physical copy of the booking confirmation from Changi Recommends to present to the airline staff during check-in at the departure airport. Travellers who are unable to present a booking confirmation may be refused boarding by the airline.
Travellers can pay for and collect their rental mobile device at the Changi Recommends booth in Changi Airport prior to clearing arrival immigration. Upon collection, they must download the TraceTogether app and immediately register their profile on the app with their Singapore mobile number and the same identification number, nationality and date of birth as those shown in the passport that you are using to enter Singapore. At immigration clearance, travellers are to present their mobile device with the TraceTogether app already downloaded and registered. Those who are unable to do so may be denied entry into Singapore by ICA.
Travellers, who have rented a mobile device from Changi Recommends, must carry it with them at all times during their stay in Singapore until it is returned to Changi Recommends. If you change to another mobile device during your stay in Singapore, you must download and activate the TraceTogether app on that device. You must also retain the app on that device for the rest of your stay and for 21 consecutive days after departing Singapore.
25. Can travellers switch off their mobile devices while in Singapore?
No, travellers must keep their mobile devices and the Bluetooth function switched on at all times while in Singapore.
26. Can travellers uninstall the TraceTogether app upon departing from Singapore?
Travellers must retain the TraceTogether app with the data on their mobile devices for 21 consecutive days after departing from Singapore. This is to facilitate contact tracing if travellers are tested positive for COVID-19.
27. What is SafeEntry?
SafeEntry is a national digital check-in system that logs the NRIC/FIN and mobile numbers of individuals visiting hotspots, workplaces of essential services, as well as selected public venues to prevent and control the transmission of COVID-19 through activities such as contact tracing and identification of COVID-19 clusters.
An existing check-in method is via scanning of a QR code at the venue with a camera phone or a QR scanner app. Hence, you are encouraged to purchase a Singapore local data SIM card, or connect your mobile phone to a Singapore local Wi-Fi network to access the form for this mode of check-in.
Alternatively, some venues allow you to complete SafeEntry by presenting your passport as identification. Establishments will assist travellers with manual SafeEntry check-in.
More information on the system can be found here.
28. I was identified as a close contact of a confirmed COVID-19 case. What does it mean?
Close contacts of an active COVID-19 case will be identified by MOH through contact tracing. Individuals assess to be a close contact of an active COVID-19 case may be issued a quarantine order (QO) under the Infectious Diseases Act. Click here for more on the QO. Affected travellers should extend their visit pass, if duration of the QO exceeds the visit pass’ validity period.
29. Can I visit the convenient store/shopping mall/supermarket to purchase daily necessity or business-related items?
No, travellers should seek assistance from their Host to make the purchases on their behalf to limit the contact with the local community. Any deviation from controlled itinerary may result in the cancellation of Visit Pass.
30. What happens if I do not comply with the terms and conditions for the SafeTravel Pass?
The Singapore Government takes a serious view of non-compliance with SafeTravel terms and conditions and prevailing health measures. Non-compliance with any of the conditions of the SafeTravel Pass may result in refusal of entry into Singapore and/or cancellation of the SafeTravel Pass. The traveller and the Host shall be jointly liable for and bear all costs incurred for the cost of repatriation, as well as cost of custody and care pending repatriation. Furture SafeTravel Pass aplications may also be rejected.
Return to Countries/Regions of Departure
31. Do I need to be tested again before I return to my origin country/region of departure? What health measures will I be subjected to upon return to my country/region of departure?
As the specific requirements may change over time, RGL travellers returning to their country/region of departure should verify the latest requirements with the respective country/region’s government.
| RGL Travellers From | Return Measures |
|---|---|
| Brunei Darussalam |
Travellers returning to Brunei Darussalam from Singapore do not need to be tested in Singapore before their return. However, they will be served an Isolation Notice served at the Brunei International Airport, with cost borne by the traveller. Travellers may qualify for a shortened isolation period if a certificate of negative result from a COVID 19 RT-PCR test taken within 72 hours prior to departing from Singapore is submitted. As the situation is dynamic, travellers may wish to verify the latest measures with the Brunei Government. |
| Germany |
Singapore is presently listed as a non-risk area by the German authorities. Travellers who have remained in Singapore for the past 14 days before their return to Germany, are not required to be tested for COVID-19 before their departure from Singapore. They are also not required to be quarantined or take a COVID-19 test upon arrival in Germany. |
| Mainland China |
Travellers returning to China from Singapore must take a pre-departure COVID-19 PCR test and an IgM antibody serology test within 48 hours of their planned return to China. Please refer to the guidelines by the Chinese government here. Travellers can make an appointment at selected clinics in Singapore for a pre-departure COVID-19 PCR test and an IgM antibody serology test. For IgM antibody serology tests, travellers should approach the list of MOH-approved providers providing pre-departure testing to check on the availability of the serology test that meets the entry requirements of China. There is no need to apply for COVID-19 serology tests. |
| Japan |
IF the duration of their stay in Singapore is less than 7 days, travellers returnig to Japan from Singapore can choose to either obtain a certificate of pre-entry testing result within 72 hours before departure to Japan OR taking a COVID-19 test conducted by a doctor after they arrive in Japan. IF the duration of their stay in Singapore is more than 7 days, the pre-entry testing is mandatory. While the traveller will not be subject to a 14 days quarantine upon arrival, he/she must refrain from using public transportation for 14 days after entry and obtain permission from the relevant authorities to conduct activities according to his/her Scheduled of Activities in Japan. RGL travellers returning to Japan should check on the specific measures/requirements they are required to observe upon their return, here. |
| Malaysia |
Travellers returning to Malaysia from Singapore do not need to be tested in Singapore before returning to Malaysia. Upon their return to Malaysia, travellers must adhere to the prevailing COVID-19 prevention and control measures introduced by the Malaysian government. Travellers may wish to verify the latest measures with the Malaysian Government. |
| Republic of Korea |
RGL travellers who are foreign nationals/citizens with long-term residency in the Republic of Korea returning to the Republic of Korea are required to take a COVID-19 PCR test in Singapore within 72 hours before the departure date. Upon their return to the Republic of Korea, all travellers must adhere to the prevailing COVID-19 prevention and control measures of the Government of the Republic of Korea. This may include a 14-day quarantine and/or COVID-19 PCR test. As the specific requirements may change over time, travellers returning to the Republic of Korea should verify the latest requirements with the Government of the Republic of Korea or the Embassy of the Republic of Korea in Singapore. ROK nationals who are foreign nationals/citizens with long-term residency in the Republic of Korea should note that they are required to obtain a re-entry permit before leaving the Republic of Korea. A re-entry permit allows the holder to re-enter the ROK once within the period of permission. Please click here for more information on the re-entry permit. |